Return Policy
BathDynamics is committed to providing the best customer service in the bathroom industry. Our goal is to make your shopping experience as easy going as possible and ensure that you are 100% satisfied with your purchase. We will do our best to meet your expectations at all times.
BathDynamics 30 Day Satisfaction Guarantee Return Policy*
Unused, uninstalled, and resalable merchandise in new condition and in the original packaging may be returned for a refund within 30 days of the delivery date unless otherwise noted on the product page or below*.
- You must notify us of your intent to return within 30 days of delivery date.
- There is a 15% restocking fee.
- Our return policy applies to cancellations made after an item has been physically shipped or refusal at the time of delivery.
- We will refund the product price minus any application fees and charges.
- Original shipping charges are non-refundable.
- You are responsible for any return shipping charges.
- Refunds will be applied to the same payment method used when the original purchase was made.
THE FOLLOWING CANNOT BE RETURNED:
- Products which are eligible for parts under manufacturer's warranty.
- Products that have had their original manufacturer packaging opened.
- Products that have been out of their original manufactuers' packaging.
It is the customer's responsibility to return the merchandise in new resalable condition. Refunds are only issued after returned items have been received and inspected.
If a returned item get damaged during the transportation, it is the customer's responsibility to file a claim with the carrier. No refund can be issued in this case.
All return requests must be submitted in writing and sent to support@bathdynamics.com
*Exclusions
bathdynamics.com works in collaboration with multiple bathroom manufacturers. Please read the return policy that applies to the product you selected, it is located under ''RETURN'' tab on the product page and below:
MayaBath Warranty Policy & Return Policy
https://mayabath.com/shipping-return-policy
https://mayabath.com/warranty-policy
VOVO Warranty Policy & Return Policy
https://vovo-us.com/pages/
DAMAGED MERCHANDISE
In the event of damage to your product in shipping, please contact support@bathdynamics.com to arrange for replacement and pick-up of the damaged bathroom. Please refer our shipping policy for more details.
EMAIL: support@bathdynamics.com
DEFECTIVE MERCHANDISE
Most of our products come with at least a 1-year manufacturer's warranty.
The warranty information can be found under ''Warranty'' tab on a product page.
Please let us know if you discover any manufacturer's defects and we will help you get parts of replace the product at no additional cost.
EMAIL: support@bathdynamics.com
PLEASE READ!
It is the customer's responsibility to return the product to the correct warehouse in new condition and in the original packaging. For this reason, we strongly suggest that you obtain a tracking number for the returning item(s) and purchase shipping insurance.
In the event that the product is received in a condition which we deem unacceptable, we reserve the right to deny your return. Upon receipt of the said item, we will refuse it or contact you by email to notify you that the item was received damaged or used.
If we received the item damaged you may file a claim with your shipping company.
If we received the item used may choose to have the item disposed of or have the item returned to you at your expense.
Damaged or used items will be retained in our warehouse for a maximum of 30 business days unless otherwise requested the customer in writing prior to disposal. After 30 business days, the item will be disposed of or donated.
Please allow 7-14 business days after delivery of the returned item for our Customer Service Department to inspect the return and process your refund. If you attempt to return an item without a return authorization (including refusing delivery), past 30 days or in unacceptable condition, the item will be refused or shipped back to you at your cost; if we choose to accept the return, additional fees will apply.
If you have any issues with your product, please call us at or email us at support@bathdynamics.com and we will assist you in filling a warranty claim with the manufacturer. Each manufacturer we stock has a different warranty., so please read the warranty that pertains to the specific manufacturer for which your item pertains.
We are proud to be exclusive partners with the following brands.
MayaBathVOVO
If you have any issues beyond what the manufacturer can support, please feel free to contact us at (307) 217-4045 or support@bathdynamics.com or by filling out the form below.
